Breakwater Hotel at the Beach is a one hundred thirty-five room hotel located a block from the Beach on Amelia Island. We are actively seeking part-time and full-time Front Desk Attendants to join our growing team!

As a Front Desk Attendant, you are responsible for: Greeting and registering guests, making reservations, assigning rooms, accommodating special requests, and ensuring our guests have a pleasant stay and smooth checkout. Other responsibilities include:

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate effectively with guests and co-workers
• Respond accurately and completely to give directions, instructions, information, answer questions and provide services required

Qualifications:

• Previous experience in customer service, front desk service, or other related fields required, previous hotel experience preferred
• High school diploma or equivalent required
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Skilled in use of a computer and related software
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
• Ability to properly secure guest information
• Ability to learn safety, emergency, and accident prevention policies and procedures within the hotel
• Ability to sit or stand for varying lengths of time, sometimes for long periods
• Ability to work a flexible schedule, including weekends and holidays