CURRENT JOB OPPORTUNITIES

front desk agent

Breakwater Hotel at the Beach is a one hundred thirty-five room hotel located a block from the Beach on Amelia Island. We are actively seeking part-time and full-time Front Desk Attendants to join our growing team!

As a Front Desk Attendant, you are responsible for: Greeting and registering guests, making reservations, assigning rooms, accommodating special requests, and ensuring our guests have a pleasant stay and smooth checkout. Other responsibilities include:

Responsibilities:

  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment from departing guests
  • Keep records of occupied rooms and guests
  • Communicate effectively with guests and co-workers
  • Respond accurately and completely to give directions, instructions, information, answer questions and provide services required

Qualifications:

  • Previous experience in customer service, front desk service, or other related fields required, previous hotel experience preferred
  • High school diploma or equivalent required
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Skilled in use of a computer and related software
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
  • Ability to properly secure guest information
  • Ability to learn safety, emergency, and accident prevention policies and procedures within the hotel
  • Ability to sit or stand for varying lengths of time, sometimes for long periods
  • Ability to work a flexible schedule, including weekends and holidays