Breakwater Hotel at the Beach is a one hundred thirty-five room hotel located a block from the Beach on Amelia Island. We are actively seeking part-time and full-time Front Desk Attendants to join our growing team!

As a Front Desk Attendant, you are responsible for: Greeting and registering guests, making reservations, assigning rooms, accommodating special requests, and ensuring our guests have a pleasant stay and smooth checkout. Other responsibilities include:

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate effectively with guests and co-workers
• Respond accurately and completely to give directions, instructions, information, answer questions and provide services required

Qualifications:

• Previous experience in customer service, front desk service, or other related fields required, previous hotel experience preferred
• High school diploma or equivalent required
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Skilled in use of a computer and related software
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures
• Ability to properly secure guest information
• Ability to learn safety, emergency, and accident prevention policies and procedures within the hotel
• Ability to sit or stand for varying lengths of time, sometimes for long periods
• Ability to work a flexible schedule, including weekends and holidays

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The Breakwater Hotel is looking to add to our Housekeeping team! Room Attendants are responsible for maintaining the cleanliness of our 135 guest rooms and property as outlined in our Standard Operations.

Responsibilities:

• Maintain cleanliness of rooms and property
• Ensure each guest room is prepared for guest arrival
• Clean all hard surfaces
• Complete all dusting, mopping and vacuuming
• Clean all bathroom surfaces and replenish guest amenities
• Communicate efficiently with housekeeping and hotel management to maximize room readiness

Qualifications:

• Ability to work weekends and holidays
• Ability to be on your feet throughout the entire shift
• Physical ability to walk, stand, stoop, kneel, bend, reach, grasp, carry and lift up to 50 pounds
• Sanitation procedures
• Handling comments and suggestions
• Problem solving
• Excellent service and communication skills

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